Jivko
10/10
Bulgaria 🇧🇬
Amazing runaway in a cozy place with nice relax area, friendly staff and fabulous beverages.
Pros: Location and parking is great. Breakfast and dinner are fabulous, especially the dinner. Spacious rooms with amazing view. Staff is very friendly, welcoming and ready to help with all requests.
Cons: Steam bath was not hot enough. Issues with showers in the SPA zone - sometimes working, sometimes not and can't control the temperature of the water.
Yordan
10/10
Bulgaria 🇧🇬
We had a great time
Pros: Great value for money, good for couples. Additionally, there is a charger for electric cars at the parking.
Asya
10/10
Bulgaria 🇧🇬
A relaxing and comfortable stay with beautiful mountain views and excellent spa facilities.
Pros: The hotel is modern, clean, and beautifully maintained. The spa area is relaxing and well-equipped, and the outdoor pool has a great view of the mountains. The staff was friendly and helpful, and the breakfast was fresh and varied.
Cons: Nothing.
Gabriela
10/10
Bulgaria 🇧🇬
Wonderful hotel with great spa, food and staff.
Pros: We loved everything about our stay! The hotel is modern, very clean and cozy, with a relaxing spa area and an amazing mineral pool. The location is perfect – quiet, surrounded by nature, yet just one hour away from Sofia. The staff were extremely kind, welcoming and always ready to help, which made us feel at home. The food was delicious and varied, with both breakfast and dinner served on a buffet. Our room was spacious, comfortable and had everything we needed for a perfect holiday. We will definitely come back again!
Gutman
10/10
Israel 🇮🇱
A great stay — fresh, cozy, and full of pleasant memories.
Pros: I really appreciated the clear and well-coordinated work of the entire staff. The hotel is new and modern, it was simply a pleasure to stay there — fresh, cozy, and comfortable.
Cons: What I didn’t like: At dinner, the variety of dishes could be improved. There were mostly pork options, but not everyone eats pork. I understand that lamb and beef are more expensive, yet it would be nice to have a bit more variety.
Juliana
10/10
Bulgaria 🇧🇬
I recommend and would go back with pleasure.
Pros: The spa is great. Indoors you'll find a jacuzzi+ steam room+hammam. Outdoors there is a very warm and relaxing swimming pool+ jacuzzi. The children pool is not that warm but it's totally fine in summer.
Cons: We liked everything!
Elinoy
10/10
Israel 🇮🇱
Pros: Everything was amazing! The staff is really nice, the facilities were great. We loved the outdoors heated pool, the restaurant and the room was perfect. Truly a Gem in the mountains.
Iva
10/10
Australia 🇦🇺
Great boutique hotel
Pros: Beautiful boutique hotel, nicely decorated rooms, amazing mountain and valley views from the room.
Cons: Not all the advertised facilities were functional, I.e the salt room.
Mei
9/10
Hong Kong 🇭🇰
Good but can be better
Pros: Very clean and modern room, good shower, safe and spacious parking. Spa facilities are good. Staff are friendly and helpful.
Cons: The dinner included was in buffet style, choices were limited, food was not filled up, taste was good though. For the breakfast, only one cup of coffee was free, you need to pay for extra cups. This was so mean and not a standard for hotel at this price.
Silva
10/10
Germany 🇩🇪
Perfect!
Pros: Amazing property and nature around! The rooms are very comfortable and the beds amazing to sleep on - good mattresses! The staff is very very kind and cooperative! They helped us find the best places to visit and Martina went out of her way to even organise a tour guide for a local mountain! ⛰️ we felt super welcomed! The food was traditional Bulgarian and super fresh every day! Great variety! The pools is very clean and the thermal waters exceptional ❤️ I plan to be back shortly with more family and friend! Very quiet and cozy! Definitely not a party place which was fantastic 🍀 we could relax for 8 days and explore the best of the Mountains and the surroundings - the nature is wild! A treasure!
Cons: If I could add anything, it would be barista quality coffee - there is one in Dupniza! Vergnano 1882! All coffee shops and restaurants, hotels can learn from them! ❤️ but it was not terrible coffee 😇 If I had another wish, it would be a gym or a yoga studio 🍀 but the spa is great!
