Charlotte
10/10
United Kingdom ๐ฌ๐ง
Excellent comfortable hotel with lovely staff
Pros: Lovely pool and spa area. Excellent helpful, friendly staff in all the areas. Good food. The shuttle bus was very useful.
ืฉืื
9/10
Israel ๐ฎ๐ฑ
Pros: Great value for money! Awesome spa, comfortable room and decent walking distance to the gondola and rental shops. Stuff was very helpful and kind, helping us with different requests we had.
Cons: Breakfast had a good selection but the taste was just ok, could be better.
Simona
8/10
United Kingdom ๐ฌ๐ง
Overall very good experience, would stay here again if we decide to come back to Bansko
Pros: Very close to gondola lift, many places to eat around. Breakfast was good for us as we like simple breakfast.
Cons: The spa could stay open till 8 pm instead of 7:30pm
Mollahmed
10/10
Bulgaria ๐ง๐ฌ
Nice and relaxing
Pros: Breakfast and dinners were quite ok, room was clean and warm with cleaning on daily basis, changing robes and sheets every 2 days. There is shuttle to Gondola lift which is very convenient, walking distance around 10 min, but might be hard with ski boots. Pools are ok to relax after long day skiing.Receptionist was very kind lady and helpful, we also enjoyed our dinner time with waiter who was very communicative and funny ๐. Recommend this place !
Catalin
8/10
United Kingdom ๐ฌ๐ง
Great value dor money but dont expect gold
Pros: Great spa but it closes at 7:30, transport to gondola but the last return is at 16:45. Great apartments room we stayed in, roomy, warm, comfortable!
Cons: The breakfast was very weak, the fried eggs were not fried and sometimes very raw, but for a 3 star hotel probably its fine.
Rosario
10/10
United Kingdom ๐ฌ๐ง
We had a very good time.
Pros: Clean, good location and staff very friendly and helpful.
Heinz
10/10
South Africa ๐ฟ๐ฆ
Great, very friendly staff, very good value for money - we would love to return.
Pros: The hotel has a great wellness/Spa area, several pools (one even with 23m, lane). The staff treated us very friendly and nicely. We had a very good understanding with the reception ladies as well as with the life guards in the Spa. I had a skiing accident on the first day and when one of the housekeepers saw my huge difficulties to walk, she offered me directly crutches. Even on the check-out date (we only left in the evening), we could still use the changing rooms and the Spa in the afternoon. :-) All in all we were offered a lot for our money, definitely worth it. :-)
Cons: Actually, we felt very well there. Hence, I do not have anything to complain. However, if I should say anything as a kind of advice here, one could think of letting pools and Spa open a little bit longer. After a long skiing day, closing at 19:30 is o.k., but we would definitely not have been angry if we could have used until 20:00 or 20:30. However, as said, this is not meant as a complaint, just a suggestion.
Marija
10/10
Serbia ๐ท๐ธ
Pros: Everything was great! Apartment was cozy, warm and clean..The staff was very kind and helpfull. The SPA is perfect! We will come again, as soon as we get some free time.
Cons: Kitchen could be better equiped, there were not enough plates and cooking pots/wok.
Barak
8/10
Israel ๐ฎ๐ฑ
Great place, we'll come back, I'LL come back - for sure.
Pros: great pools, and i mean real great!, nice breakfast, not too far from the gondola, a bit walk but not that big deal, with kids - you might need to use the shuttle. great staff
Cons: our room felt small, i think the salon could have been a bit bigger, it's not a complaint and i guess i don't expect the hotel to renovate because Barak wants it :) but if you are a family with 3 kids, the room would feel small for you, better go for the 3 rooms + saloon rather then 2 rooms+salon...
Ana
10/10
Serbia ๐ท๐ธ
Loved 7 pools and coming back!
Pros: The hotel was really nice and it has a family vibe to it. The food was good and diverse. The pool and spa was great, and the massage that is offered is one of the best Iโve had. The staff at the hotel was friendly and always helpful.
Cons: Nothing.