White Lavina - Ski

Really nice friendly staff which makes a welcoming stay

Pros: The staff here were really, really nice. The bar area was cosy and a good spot for an end of day drink/cup of tea. The breakfast room was bright, the breakfast was good and again the breakfast staff were really nice. The table tennis room was big and there were three tables. The gym was pretty decent and the spa area was very clean. The jacuzzi was big and had a good temperature.

Cons: Unfortunately, some of the spa facilities were not on - but this might have been an issue on our side for not advising staff we were going to use the spa. (since the hotel spa was empty at that time)

We had an excellent experience, but some services could use some improvement.

Pros: Our stay at White Lavina was excellent overall. The hotel is well-maintained, the rooms are comfortable, and the spa facilities are fantastic—definitely a highlight of our experience. Also, the lobby area is great and there is a dedicated space for leaving your skis and snowboards, with heated boots rack. The hotel is within a 10-minute walking distance from the gondola.

Cons: We did encounter a couple of issues that left a negative impression. In the restaurant, one waiter pressured us about leaving a tip, which felt unprofessional and uncomfortable. Additionally, the cocktail bar was supposed to be open until 00:30, but the bartenders didn’t feel like serving at 23:40. The breakfast could be improved, especially the coffee.

Comfortable, spacious apartment and friendly staff

Pros: The facilities were good and the room beds were quite comfortable. The balcony was spacious and had a lovely view. Staff was very friendly.

Pros: Nice place, spacious and clean, friendly staff, good location and facilities.

LOVELY place to stay

Pros: Very clean and spacious rooms! Friendly staff. Yummy breakfast. Very quiet as it’s not in the centre of the town. Restaurant has a really good menu. Available spa and massages.

Would definitely be back for a visit

Pros: Ideal location a short walk from the Gondala and ski hire. Clean comfy rooms with a nice bathroom. Excellent breakfast and restaurant - ate here three times as it was so good. Waitressing and all staff very pleasant. Family and couple oriented while we were there Not full of rowdy groups. Great value for money.

Cons: No safe in room, though reception had a safe that could be used.

Quiet, comfortable, and great location

Pros: Lovely hotel, we stayed for 5 nights as a groups of 3 guys aged 20-40. Our requirements were something close to the gondola, breakfast included, and ideally 2 rooms. We booked the 2 bedroom suite which consisted of the main living space with a double bed, and a smaller adjoining room with 2 single beds. The room was basic, but clean and comfortable. Breakfast was good, fairly standard European buffet style, fruit, cereal, breads, eggs, bacon, sausage, cold meats. Didn’t eat at the restaurant, but the bar and lobby facilities were fantastic. Spa in the basement was good for soothing the legs after a long day on the slopes. All in it’s a great choice for a small group, couple, or family looking for something great value and location.

Cons: Only possible complaint would be the time of breakfast. Starts at 07:30 which in peak season makes getting fed, changed, and down to the gondala first thing really hard. 08:15 there’s no lift queue, by 08:45 it’s horrid - an 07:00 start would be better.

We will come again

Pros: The staff is really friendly. The hotel has space for kids. The room is spacious. Comfortable beds, nice linen and pillows. The breakfast was delicious and the coffee was excellent.

Excellent stay in Bansko

Pros: Clean, modern, nice staff, great food in the restaurant.

Excellent value for money

Pros: Amazing place with sweet and accomodating people. I traveled with my mom who is 75 and has reduced mobility - everyone was super attentive and considerate. The hotel is not as busy in the summer and the staff is reduced - they still managed to do an outstanding job.

Cons: The hot tub / sauna etc is only open 4-8 pm. Totally get why, will go back in the winter.