Musala Hotel

Good hotel, could be great.

Pros: Location was great. We stayed in the 2 bed apartment and the space was great.

Cons: The lift is very noisy and right next to the 2 bedroom apartment so did disturb our sleep when being used by other guests. The staff on reception are not particularly friendly. We did the NYE Gala dinner. The food wasn’t great and it definitely wasn’t worth the 150 euros per person charged. My 12 year old daughter was charged as an adult which I also thought was excessive.

Pleasant, beautiful view

Pros: Having in view that we booked this location during the out-season, we enjoyed a quiet period and by this we reached our target. Beautiful landscape, of course to be mentioned, as we have succeed to have the as promised, by request,\

Cons: No air-conditioning and the Restaurant. They have a real problem with their kitchen. Being during the out-season, with few tourists accommodated, even the breakfast was a la carte, clearly not a 4 star hotel breakfast. Their kitchen is always supplying the meals with at least one ingredient missing and even if we initially intended to have our meals at the hotel, we have been determined to find other restaurants near the location.

Good place to stay

Pros: Ski-in ski-out. Locate right on the slopes & 5 min walk from supermarket, restaurants, ski rentals. Large room, many space to live in, clean, smart TV. There is a storage room for the ski equipment. The heating system was good. The breakfast was good, and everyone found what he liked, after ski there is many games rooms (swimming pool, billiard, ping-pong, etc).

Cons: Not all the staff knew English. Sometime if we got to breakfast when they opened (0730), there were still glasses & plates from last night in the lobby tables were we waited to the breakfast to be opened

Nice hotel but food needs improving a lot.

Pros: Location was excellent. Right on the side of the ski slope and very close to all other lifts. All staff were very friendly and helpful except for one member of staff on reception who was abrupt and officious. All other reception staff were lovely. ski hire shop with in the hotel staff were always happy and keen to help. Ski instructors were really good and happy. Hotel was well decorated and the lounge areas are huge with really nice furnishings. Big settees and chairs with lovely soft cushions. Pool was nice.

Cons: we booked for 3 nights starting on 24th March 2024 but this was too late in the season as most of the time we were the only ones in the restaurant and nobody in the bar or lounges. No atmosphere which was a shame. Bathroom was very dated and in need or redecorating. Breakfast was not that hot. We paid for half board but the evening meal was certainly not up to standard. We stayed 3 nights and got offered the same food on night 3 as we had on night 1. All courses brought out at the same time so didn't know which to eat first as the main course would have got cold if we had eaten the salad first. One pudding choice or fruit. had to pay extra if you wanted english breakfast tea bags!!!

Pros: Location is perfect for Ski IN/OUT. nice facilities like pool table and table tennis.

Cons: Breakfast 7/10,

Great value . Good facilities and really clean

Pros: Great stay was really pleasantly surprised and great value . Would be great for a group trip

Cons: Nothing to note

Everything we needed with excellent staff

Pros: Everything we needed (spa, restaurant, laundry, kids club, ski hire/lessons all under one roof) and amazing staff. Breakfast was really good too. Pleasantly surprised. Pictures don’t do it justice, it was a really nice stay.

Pros: The location is wonderful, located in the woods within 300m distance to the main street. Rooms are huge. The breakfast was delicious and the atmosphere was great. Surprisingly new TV with android apps and netflix was available.

Pros: Very nice climate, big comftable rooms, swimming pool, nice breakfest. Friendly staff.

Cons: It was hot in the room despite of cool temperature outside. Additional fee for sauna

Pros: 10/10 for Christina , was extremely helpful & willing to inform us about all the events of Rila's mountain celebration